• How fast is the modem?
• Where can I use it?
• What is the basic cost and how does it compare?
  
• Where do I get a GOGGA Connect unit?
  
• Can I purchase a unit online?
  
• How do i know how much data I have used? and will i be billed for more?
  
• How does monthly billing work?
  
• Can I change the extra data package later?
• Can I downgrade to a lower package?
  
• How do I get it faster?
  
• How much data will you need?
  
• Benefits of broadband?
  
• How does GOGGA fit into the market for mobile internet access?
  
• Does it work with LINUX?
  
• Is there a CAP on how much I can download?
  
• Can I still keep my e-mail at my current ISP, and what do I do with my current ISP?
  
• Can you do e-mail and web hosting?
  
• I cannot send mail through my GOGGA.. something about SMTP or routing?
• Does it matter how long I stay connected to the internet?
• What risks are involved when I connect to the Internet/Email?
• Am I liable for unintended data usage? (for example viruses, etc)
• Usage Counter Disclaimer

How fast is the modem?

Remember, it doesn't matter how long you are online downloading large files, you only pay for data...brilliant.

Currently it also uses the public APN from VODACOM so it will be influenced by how many other people nationwide use GPRS, Edge, 3G and HSDPA. The different speeds are put out in the Speed Difference Table below.

Where can I use it?

ANYWHERE where you have a reasonably good cell-phone signal. SERIOUSLY, you don't need to put your PC in your home next to your telephone line anymore, you can now work in-front of the TV while watching DALLAS...is that still on?...hmmm...shows you what happens if you surf the net the whole time..;-)

What is the basic cost & how does it compare?

There are typically only 2 costs involved. A once-off starter pack fee for hardware which gets you your hardware, SIM, connection and USB cable. EVERYTHING YOU NEED TO GET ONLINE. (Please remember to watch our monthly specials !) The rest is a monthly connection charge on a 24 month contract which starts at R99.00 (Incl VAT). The reason why it is minimum charge, is that you can then pre-purchase data on the monthly contract which obviously adds to your existing debit order.

Where do I get a GOGGA Connect unit?

Very easy, look on our distributor list and pick one...however, we are incorporating distributors so fast at the moment, that we might know of a closer one. you can mail or phone us and we will simply guide you to the closest one.

Can I purchase a unit online?

Yes of course - click here to go to our online purchase site

How do I know how much data I have used and will I be billed for more?

You can monitor your data usage with the modems dashboard software or download the data monitoring program under our downloads section. We are developing a web interface whereby you can view on the web what you used. As a company however, we have a full audited history of your usage as supplied to us by the service provider. So if you have queries, we can show you in detail what you used, and what we billed. No hanky-panky.

How does monthly billing work?

You sign a debit order that we then automatically run each month, same as your cell-phone bill, and deduct what you have used. If data usage is within the package you bought, there are no extra costs, if you used more data than purchased, we simply charge what we call 'out-of-bundle' rate per meg or portion of a meg used during the month.

Can I change to a higher data package later?

Yes, there is no migration charge if you change the pre-purchased amount of data. You do need to inform us in writing so that we can adapt the package. This entails that you complete a netsurf Upgrade form and send to us via email or fax before the 24 of the month. From the 1 of the next month your data is charged according to the new rate.. AMAZING.

Can I downgrade to a lower package?

Yes, you may downgrade your package to any one of the packages below Netsurf 400. Contact our sales department for more information.

How do I get it faster?

There are various methods of improving speed using a modem. Some are:
- Schedule large files to be downloaded at night. REMEMBER.. now you don't have to worry about being online for long,' cause there is no dialling cost
- Your browser uses 'cached' information. So the first time you visit a site, it might seem slow, BUT the next time, your PC will be faster because it saved the pictures and stuff downloaded last time.

- Upgrade to the new HSDPA modems

  upgrades@goggaconnect.co.za

How much data will you need?

• Average data used per hour spent browsing = 10MB

• Average size of a web page = 300KB

• Average size of email sent/received (without attachments) = 10KB

• Average size of email sent (with attachment) = 150KB

• Average size of MP3 = 5MB

• Average size of digital image = 2MB

• Average size of a movie file (WMA/MPEG) = 5MB

• Average data used to stream video (e.g. YouTube) = 1.5MB/minute

Benefits of broadband?

Higher speeds deliver a richer internet experience and are capable of accessing high-resolution media services applications

How does GOGGA fit into the market for mobile internet access?

We are focussing on the R100-R400 per month subscriber. That is the larger volume user of internet. Basically the guys than want to pay little for allot of internet and either don't want to pay more than R500/month, or cannot pay that. Our product does not really cater for POWER USERS or guys downloading serious amounts of data, so do not compare us to a office need or ADSL or something similar. Ours is simple, cheap and easy...

Does it work with LINUX or Apple Mac?

All the newer HSDPA modems do have Apple Mac software supplied with the modem and they would work on Linux as well. Unfortunately we are not able to give support on the operating systems.  

Is there a CAP on how much I can download?

NOPE, you will unfortunately be charged for what you use, this is uploading & downloading, in other words, how much data goes though the unit. If you purchased on of our reduced data bundles, You will get a fixed bill each month, anything used over what you bought, is charged 'out-of-bundle".

Can I still keep my e-mail at my current ISP, and what do I do with my current ISP?

Well...you cancel it. Seriously, you do not need to phone anyone for internet access. However, many existing ISP's bundled your mail account with your dialling capabilities. So you might loose you e-mail account when you cancel to get a GOGGA unit...BUT...you simply get a new e-mail with us...no problem.

Can you do e-mail and web hosting?

Off course, have a look at our costs. you cannot believe how cheap it is to host a complete web with unlimited e-mail accounts with our partner company. AND everything is online so you can access whatever you like from e-mail to web administration anywhere in the world, because your functionality is also online through a web browser. This includes managing your website. WE AIM TO PLEASE...;-)

I cannot send mail through my GOGGA.. something about SMTP or routing?

Very easy to solve. In your e-mail settings, change your SMTP server from your original ISP to smtp.vodamail.co.za and kapooof, your sorted.

Does it matter how long I stay connected to the internet?

No! You are billed based on the amount of data which is sent / received by your PC or Laptop, and NOT the ‘length of time’ that you stay connected to the Internet / email. In other words, for some periods – you may not incur ANY charges when connected, but similarly – you may incur high charges when sending / receiving BIG amounts of data within a few seconds / minutes!

What risks are involved when I connect to the internet/email?

When your PC / Laptop is connected to the Internet, your PC / Laptop can send or receive large amounts of information ‘by itself’ within a very short period of time – without you even knowing about it! This is normally caused by viruses, automated software downloads, etc.

Am I liable for 'unintended' data usage (for example viruses,etc)?

Yes. It is your responsibility to protect your PC / Laptop against unintended data usage when connected to the Internet. We advise that you consult with an IT technician to explain the various protective measures available to you.

Usage Counter Disclaimer

The software accompanying the Modem provides a "usage counter", aimed at giving an indication of the data (in MB) that you've sent and received.

Please note that the usage counter gives as accurate a reflection of data usage as possible, but accuracy cannot be guaranteed. It should be seen as being a guide line of total data usage during a given period only.

There are a number of situations and factors that could influence the accuracy of the data usage counter. These include, but are not limited to:

• The user manually resets the usage counters in the software

• The user reinstalls the software at any point after initial usage

• The user inserts the card into another laptop and installs the software

• The user uses the Modem/SIM card and software on multiple laptops or device       

• The user connects via any means other than the "Connect" button on the modem software

• The user closes their laptop/desktop (closing screen) without pressing "Disconnect" on the modem software

• The user exits the modem software by clicking on the "X" button

• The user disconnects in any way other than using the "Disconnect" button

• The user removes the SIM card from the Modem and uses the SIM card in another device for mobile data access

Please note that GOGGA Connect will not accept any responsibility or liability for inaccurate indications of data usage on the modem software and any possible discrepancies between the usage counter and actual data usage that the customer may be billed for.